Refund Policy

RETURNS

We appreciate your business. Our general rule for refunds is to make you happy. Our official refund policy is below, however, if you have a problem with our products or service at any time please reach out to us so we can make it right. Our email address is hello@getpaperworks.com.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds are not offered on digital subscriptions. You may cancel your subscription at any time and will no longer have access to any digital files.

To be eligible for a return of a physical item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require notification within 30 days of purchase.

Please do not send your purchase to any affiliate third party as we handle all returns and shipments in house.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@getpaperworks.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@getpaperworks.com; and send your item to: 4810 Pt. Fosdick Dr. NW #114 Gig Harbor WA 98335, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 4810 Pt. Fosdick Dr. NW #114 Gig Harbor WA 98335, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping times may vary for your exchanged product depending on your address and delivery times for shipping carrier.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

This return policy may be updated at any time and is subject to change without warning or notification.